Washington State Department of Financial Institutions

Consumer Alert:
CCR & Associates

Possible Payday Loan Collection Scheme

March 08, 2012

The Washington State Department of Financial Institutions (DFI) received a report that an individual contacted a consumer via telephone and identified herself as a "processor of the court" from "a liaison’s office." The caller indicated that she was attempting to collect a debt pertaining to a payday loan on behalf of a company by the name of CCR & Associates. However, no documentation or other details were provided to verify this information. It was also reported that the caller threatened legal action against the consumer for nonpayment of the debt.

The company is not licensed by the Washington State of Department of Financial Institutions as a payday lender, by the Washington State Department of Licensing as a collections agent, or by the Washington State Department of Licensing.

Payday Loan Debt Collection Laws

Debt collectors cannot state or imply that failure to pay a debt is a crime. They cannot call before 8:00 a.m. or after 9:00 p.m. They cannot harass or abuse consumers, or contact consumers' places of employment.

Collection activities are subject to the federal Fair Debt Collection Practices Act. Therefore, if you have questions regarding debt collection laws please contact the Federal Trade Commission at 382-4357 (1-877-FTC HELP), or online at www.ftc.gov.

Also, if you feel you have been a victim of a scam contact the Federal Trade Commission. Because the scammers have access to bank account information and social security numbers, victims should consider themselves victims of identity theft and take appropriate precautions. The Federal Trade Commission has information for victims of identity theft available online at www.ftc.gov.

Verify Licenses

DFI strongly recommends that residents verify the license of any lender with which they consider doing business with. Consumers are urged to verify licensing status prior to giving the lender nonpublic personal information, such as social security number and checking account access. You can verify a license with DFI at www.dfi.wa.gov or by calling 1.877.RING DFI (746-4334).

Report Violators

If you feel you are in immediate danger contact local law enforcement.

If you are suspicious of unlicensed activity by a mortgage broker or loan originator please contact DFI at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov.

If you feel you have been the victim of a loan scam please contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357), or online at www.ftc.gov.

If you feel you have been the victim of a loan scam involving the Internet please contact the Internet Crime Complaint Center online at www.ic3.gov.

If you feel you have been the victim of a loan scam and are concerned about your personal financial information, contact your banking institution, and the three major credit bureaus.

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