File a Complaint

Before You File a Complaint

Try to resolve your complaint directly with the company. Bring your complaint to the attention of the owner or manager. If the issue is not resolved after contacting the company, you may file a complaint with the Department of Financial Institutions.

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Complaint Forms and Instructions

To file a complaint, select the applicable business type or financial service provider from the list below.

Check Casher/Seller Commercial Bank Consumer Loan Company Credit Union Escrow Agent or Officer Money Transmitter

Mortgage Broker Payday Lender Savings and Loan Institution Securities Broker-Dealer Securities Investment Adviser Securities Salesperson

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Related Links

DFI does not regulate all financial institutions in Washington. National banks and federally regulated institutions also conduct business in Washington State. For information or to file a complaint, contact one of the agencies below:

Federal savings and loan (S&L) or federally chartered savings banks (F.S.B.) complaints:

• The Office of Thrift Supervision, Office of Consumer Programs

National banks complaints:

• Office of the Comptroller of the Currency

Federally chartered banks complaints:

• FDIC

Other states' links if you are not a Washington State resident:

• Directory of Financial Regulators

Real Estate Complaints (Real Estate Agents, Appraisers):

• Washington State Department of Licensing

Insurance Complaints (Auto, Home, Life, Business):

• Washington State Office of the Insurance Commissioner

Construction Service Complaints (Contractor, Plumber, Electrician):

• Washington State Department of Labor and Industries

Internet Business Complaints (Fraud, Privacy, Security)

• FBI

For a business complaint not handled by one of the agencies above:

• Washington State Office of the Attorney General
• Better Business Bureau
• Federal Trade Commission

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