Division of Consumer Services

The mission of the Division of Consumer Services is to protect consumers from illegal and fraudulent lending practices. The division accomplishes its mission through licensing, conducting examinations of the books and records of licensees, investigating consumer complaints, and enforcing selected state and federal statutes and rules relating to lending practices.

Learn more about the Division of Consumer Services.

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What's New

• Expedited Mortgage Broker Practices Act Rulemaking - WAC 208-660-550 (Department Fees And Costs)
  To confirm recently adopted and effective fee increases, and to further amend the fees section in light of I-960, DFI has begun an expedited rules process. No fees are changed by this expedited rule amendment process. Learn more.
• Consumer Loan Company Licenses Now Managed Through NMLS
  DFI is now using the Nationwide Mortgage Licensing System (NMLS) for all Consumer Loan Licenses. Learn more.
• More News And Updates...
  -- Latest Updates from the Division of Consumer Services
  -- Current Rulemaking Activity
  -- Sign Up To Receive E-Mail Updates From DFI's ListServs

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Who We License

The Division of Consumer Services licenses the following financial institutions:

Mortgage Brokers Loan Originators Escrow Agents & Officers Check Casher/Sellers

Consumer Loan Companies Money Transmitters & Currency Exchangers Tax Refund Anticipation Loan Facilitators

Enforcement: View administrative actions taken by the Division of Consumer Services

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For Consumers

• Verify A License
  Verify that you are working with an institution licensed by DFI.
• File A Complaint
  File a complaint against an institution licensed by the Division of Consumer Services.
• Free Foreclosure & Homeownership Counseling
  Free state sponsored counseling is available to Washington residents who are facing foreclosure, thinking of buying a home, or considering refinancing.
• Ameriquest Settlement Information
  Information for consumers regarding the Ameriquest settlement.

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Contact Us

Mailing Address:
Department of Financial Institutions
Consumer Services Division
PO Box 41200
Olympia, WA 98504-1200

Phone Numbers:
Main Telephone Line: (360) 902-8703
Toll Free: (877) RING DFI (746-4334)
TDD: (360) 664-8126

Email: dcs@dfi.wa.gov

Please also see our staff directory.

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