Division of Consumer Services
The mission of the Division of Consumer Services is to protect consumers from illegal and fraudulent lending practices. The division accomplishes its mission through licensing, conducting examinations of the books and records of licensees, investigating consumer complaints, and enforcing selected state and federal statutes and rules relating to lending practices.
Learn more about the Division of Consumer Services
Updates from the Division of Consumer Services
- Winter 2012 Newsletter
DFI's Division of Consumer Services' Winter 2012 newsletter is now available. -
Changes to Filing Consumer Loan Annual Reports
There is a change this year for Consumer Loan licensees filing the Consumer Loan Annual Reports. In addition to filing the Annual Assessment Report (AAR) and the Consolidated Annual Report (CAR), Consumer Loan licensees must also file their Q4 Mortgage Call Report through the NMLS. The deadline to file the Mortgage Call Report is February 14, 2012. The deadline to file the annual reports is March 1, 2012. -
Changes to Filing Mortgage Broker Annual Report
In an effort to eliminate duplicate filings, DFI will accept fourth quarter Mortgage Call Report data in lieu of the 2011 Mortgage Broker Annual Report. The Q4 filing deadline is quickly approaching. The deadline to file is February 14, 2012. - 2010 Payday Lending Report Now Available
The 2010 Payday Lending Report is now available. DFI created this report as an educational tool for policy makers and other interested parties. The statistics presented in this report represent data reported to DFI from all payday lending licensees for calendar year 2010. - DFI Receives CSBS Certificates of Accreditation
The Conference of State Bank Supervisors (CSBS) and the American Association of Residential Mortgage Regulators (AARMR) announced that DFI has received certificates of accreditation for both their bank and mortgage regulatory programs. These accreditations certify that Washington DFI maintains the standards and practices in state banking and mortgage supervision set by the CSBS Accreditation Program and the CSBS and AARMR Mortgage Accreditation Program. - Loan Modifications - License Required
Companies and individuals providing loan modification services in Washington must be licensed as mortgage brokers, consumer loan companies, or loan originators. - More News And Updates...
-- Current Rulemaking Activity
-- Sign Up To Receive E-Mail Updates From DFI's ListServs
Who We License
The Division of Consumer Services licenses the following financial institutions:
Enforcement: View administrative actions taken by the Division of Consumer Services
For Consumers
-
Verify A License
Verify that you are working with an institution licensed by DFI. -
File A Complaint
File a complaint against an institution licensed by the Division of Consumer Services. -
Foreclosure & Homeownership Counseling
Counseling is available to Washington residents who are facing foreclosure, thinking of buying a home, or considering refinancing.
Newsletters
- Winter 2012 Division Newsletter
- Fall 2011 Division Newsletter
- Summer 2011 Division Newsletter
- Spring 2011 Division Newsletter
Contact Us
Mailing Address:
Department of Financial Institutions
Consumer Services Division
PO Box 41200
Olympia, WA 98504-1200
Phone Numbers:
Main Telephone Line: (360) 902-8703
Toll Free: (877) RING DFI (746-4334)
TDD: (360) 664-8126
Email: dcs@dfi.wa.gov
Please also see our staff directory.
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