Division of Consumer Services

The mission of the Division of Consumer Services is to protect consumers from illegal and fraudulent lending practices. The division accomplishes its mission through licensing, conducting examinations of the books and records of licensees, investigating consumer complaints, and enforcing selected state and federal statutes and rules relating to lending practices. Learn more.

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What's New

• Stay Up To Date On Rulemaking Activity
  For information about current rulemaking activity and recently adopted rules, visit the Division of Consumer Services rulemaking page.
  
  
• New Licensing Requirements for Washington State Lenders
  Your business practices may be affected by new laws passed during the 2008 Washington legislative session. View the letter (PDF)* sent out by Deb Bortner, Director of Consumer Services, explaining the new laws and licensing requirements.
  
  
• Legislative Updates
  Several pieces of legislation passed during the recent session that will amend both the Mortgage Broker Practices Act and the Consumer Loan Act. Learn more.
  
  
• DFI Employees Will Always Identify Themselves By Name When Calling
  If you receive a call from someone claiming they are a DFI employee and they fail to or refuse to give you their name, please call DFI at 1.877.RING DFI (746-4334) .
  
  
• Colorado Lender Accused Of False Mortgage Advertising
  DFI intends to revoke license, impose other sanctions. View press release.

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Who We License

The Division of Consumer Services regulates the business activities of the following entities:

• Mortgage Brokers
  
  
• Loan Originators
  
  
• Escrow Agents and Officers
  
  
• Check Casher/Sellers
  
  
• Consumer Loan Companies
  
  
• Money Transmitters & Currency Exchangers
  
  
• Tax Refund Anticipation Loan Facilitators

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Contact Us

Mailing Address:
Department of Financial Institutions
Consumer Services Division
PO Box 41200
Olympia, WA 98504-1200

Phone Numbers:
Main Telephone Line: (360) 902-8703
Toll Free: (877) RING DFI (746-4334)
TDD: (360) 664-8126

Email: dcs@dfi.wa.gov

Please also see our staff directory.

* This document is a PDF file, and you will need Adobe Acrobat Reader to view it. If you don't already have Acrobat Reader installed on your computer, you may download it for free from Adobe.

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