Washington State Department of Financial Institutions

Consumer Compliance Exam Manual

Last Updated
1. Pre-Exam Notifications & Document Requests
  1. Compliance Exam Letter - Notification (PDF)
  2. Document Request - SCRA (PDF)
  3. Document Request - Deposit (PDF)
  4. Document Request - Lending (PDF)
  5. Document Request - Management System (PDF)
12/31/2013
2. Compliance Exam Rating System and Definitions (PDF) 12/31/2013
3. Compliance Management Review
  1. Compliance Management - Objective (PDF)
  2. Compliance Management - Procedures (PDF)
12/31/2013
4. Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
  1. UDAAP Overview (PDF)
  2. UDAAP Procedures (PDF)
12/31/2013
5. Home Mortgage Disclosures Act (HMDA)
  1. HMDA Overview (PDF)
  2. HMDA Procedures (PDF)
12/31/2013
6. Truth in Lending Act (TILA)
  1. TILA Overview (PDF)
  2. TILA Procedures (PDF)
12/31/2013
7. Real Estate Settlement Procedures Act (RESPA)
  1. RESPA Overview (PDF)
  2. RESPA Procedures (PDF)
  3. RESPA Questionnaire (PDF)
12/31/2013
8. Home Owners Protection Act (HOPA)
  1. HOPA Overview (PDF)
  2. HOPA Procedures (PDF)
12/31/2013
9. Fair Housing Act (FHA)
  1. FHA Overview (PDF)
  2. FHA Procedures (PDF)
12/31/2013
10. Secure and Fair Enforcement for Mortgage Licensing (SAFE Act)
  1. SAFE Act Overview (PDF)
  2. SAFE Act Procedures (PDF)
12/31/2013
11. Fair Credit Reporting Act (FCRA)
  1. FCRA Overview (PDF)
  2. FCRA Procedures (PDF)
12/31/2013
12. Fair Debt Collection Practices Act (FDCPA)
  1. FDCPA Overview (PDF)
  2. FDCPA Procedures (PDF)
12/31/2013
13. Flood Disaster Protection Act (FDPA)
  1. FDPA Overview (PDF)
  2. FDPA Procedures (PDF)
  3. FDPA Questionnaire (PDF)
12/31/2013
14. Service Members Civil Relief Act (SCRA)
  1. SCRA Overview (PDF)
  2. SCRA Procedures (PDF)
  3. SCRA Questionnaire (PDF)
  4. SCRA Questionnaire - Limits on Terms of Credit Extended to Military (PDF)
12/31/2013
15. Bank Secrecy Act (BSA)
  1. BSA Overview and Procedures (PDF)
12/31/2013