Sample Letter to Broker

March 17, 1996

Ms. Jane Broker
Doe, Smith and Jones
123 Wall Street
Anytown, USA 00000

Dear Ms. Broker:

My statement covering the period of January 1 through February 29, 1997 indicates a purchase of 100 shares of XYZ stock and the sale of 100 shares of ABC stock on February 25th. Since we had not discussed the purchase or sale of either of these issues beforehand and I have not authorized you or your firm to trade on a discretionary basis in my account, I must assume that, absent a clerical error, you have engaged in unauthorized trading in my account.

I expect a written reply from you within five business days explaining the reason for the mistake and the corrective action you propose to take. You may communicate with me by telephone if you wish, but only in addition to the written response. If I have not received a written reply which satisfactorily addresses my concerns within five business days, I will take whatever further action is necessary to remedy this situation.

Sincerely,

Mary Investor